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FAQ

We are located in the Sunnyland Plaza, where the Sunnyland Movie Theater is. We are right next to by Papa John’s and Country Financial. Our address is 2267 Washington Road, Washington, IL, 61571.

You’re welcome to give us a call at (309) 444-4031, or send us a message on Facebook Messanger, or shoot us an email at catias.shop@gmail.com.

APPOINTMENTS ARE IMPORTANT FOR US TO ENSURE THAT YOU ARE NOT WAITING IN LINE TO BE FIT OR TO MOVE THROUGH THE PICKUP/TRY-ON PROCESS, THIS IS ONE OF THE KEY WAYS WE ARE DIFFERENT FROM MOST TAILOR/ALTERATION SHOPS. YOU’LL MEET WITH A PROFESSIONAL FITTER TO WALK THROUGH EVERYTHING AND ANSWER ANY QUESTIONS YOU HAVE, WITHOUT APPOINTMENTS YOU MAY EXPERIENCE FROM 10 TO 45 MINUTE WAITS DURING PEAK TIMES ON CERTAIN DAYS.

IF YOU DO NOT SEE A TIME YOU ARE LOOKING FOR but you wish checkout availability for after hours appointments.

WE DO ACCOMMODATE WALK IN’S, BUT WE HIGHLY RECOMMEND THAT YOU BOOK APPOINTMENTS IN ADVANCE TO ENSURE A MEMBER OF OUR FITTING TEAM IS AVAILABLE AND THAT WE’RE ABLE TO ACCOMMODATE ALL YOUR ALTERATION NEEDS.

WHEN YOU FIRST SCHEDULE YOUR APPOINTMENT, YOU WILL NEED TO ENTER AN EMAIL ADDRESS, AND CONFIRMATION EMAIL WILL BE SENT TO THIS ADDRESS . IF YOU DO NOT RECEIVE THIS EMAIL, PLEASE CHECK YOUR SPAM FOLDER. OR YOU MAY CONTACT US BY CALLING DURING BUSINESS HOURS .

YOUR TEAM WILL SCHEDULE FOR YOU ANY ADICIONAL FITTING YOU MAY NEED OR PICK UP, IF YOU NEED TO CHANGE YOUR EXISTING APPOINTMENT, PLEASE CONTACT US BY PHONE OR EMAIL.

CUSTOM DRAPERY AND UPHOLSTERY ITEMS.

NO.

WE OFFER VARIOUS RUSH SPEEDS AVAILABLE TO ACCOMMODATE YOUR NEEDS, RUSH ITEMS MUST BE RUSH FEE COST FROM 20% UP TO 40% IN ADDITION OF THE TOTAL ALTERATION COST.( PLEASE CALL TO INQUIRE ABOUT AVAILABILITY) .

We work overtime to make your clothes fit you perfectly!