FAQ

WHERE ARE YOU LOCATED?
HOW CAN I GET IN TOUCH WITH YOU?
WHY DO YOU REQUIRE APPOINTMENTS?
WHAT IF NONE OF THE TIMES AVAILABLE ON A DAY I WANT TO COME IN WORK FOR ME?
CAN I WALK IN OR ARE YOU BY APPOINTMENT ONLY?
HOW DO I CONFIRM MY APPOINTMENT WAS SCHEDULED?
HOW DO I SCHEDULE A PICKUP APPOINTMENT OR A 2ND FITTING IF MY GARMENTS NEEDS ADDITIONAL ALTERATIONS?
ARE THERE ALTERATIONS YOU CANNOT DO OR THINGS YOU WON’T WORK ON?
DO YOU OFFER DRY-CLEANING/PRESSING SERVICES?
HOW SOON CAN I GET MY GARMENTS BACK? CAN I RUSH ITEMS IF I HAVE AN EVENT COMING UP?
WHERE ARE YOU LOCATED?

OUR CHICAGO SHOP IS LOCATED AT 170 W. WASHINGTON ST. ABOVE CARDOZO’S BAR. ENTER THE DOORS UNDER THE GREEN SIGN FOR CARDOZO’S PUB, WE’RE LOCATED ON THE 4TH FLOOR (WE APOLOGIZE, OUR ELEVATOR IS CURRENTLY OUT OF SERVICES SO PLEASE PLAN ACCORDINGLY).

HOW CAN I GET IN TOUCH WITH YOU?

By calling (309)4444031 or Facebook messager.

WHY DO YOU REQUIRE APPOINTMENTS?

APPOINTMENTS ARE IMPORTANT FOR US TO ENSURE THAT YOU ARE NOT WAITING IN LINE TO BE FIT OR TO MOVE THROUGH THE PICKUP/TRY-ON PROCESS, THIS IS ONE OF THE KEY WAYS WE ARE DIFFERENT FROM MOST TAILOR/ALTERATION SHOPS. YOU’LL MEET WITH A PROFESSIONAL FITTER TO WALK THROUGH EVERYTHING AND ANSWER ANY QUESTIONS YOU HAVE, WITHOUT APPOINTMENTS YOU MAY EXPERIENCE FROM 10 TO 45 MINUTE WAITS DURING PEAK TIMES ON CERTAIN DAYS.

WHAT IF NONE OF THE TIMES AVAILABLE ON A DAY I WANT TO COME IN WORK FOR ME?

IF YOU DO NOT SEE A TIME YOU ARE LOOKING FOR but you wish checkout availability for after hours appointments.

CAN I WALK IN OR ARE YOU BY APPOINTMENT ONLY?

WE DO ACCOMMODATE WALK IN’S, BUT WE HIGHLY RECOMMEND THAT YOU BOOK APPOINTMENTS IN ADVANCE TO ENSURE A MEMBER OF OUR FITTING TEAM IS AVAILABLE AND THAT WE’RE ABLE TO ACCOMMODATE ALL YOUR ALTERATION NEEDS.

HOW DO I CONFIRM MY APPOINTMENT WAS SCHEDULED?

WHEN YOU FIRST SCHEDULE YOUR APPOINTMENT, YOU WILL NEED TO ENTER AN EMAIL ADDRESS, AND CONFIRMATION EMAIL WILL BE SENT TO THIS ADDRESS . IF YOU DO NOT RECEIVE THIS EMAIL, PLEASE CHECK YOUR SPAM FOLDER. OR YOU MAY CONTACT US BY CALLING DURING BUSINESS HOURS .

HOW DO I SCHEDULE A PICKUP APPOINTMENT OR A 2ND FITTING IF MY GARMENTS NEEDS ADDITIONAL ALTERATIONS?

YOUR TEAM WILL SCHEDULE FOR YOU ANY ADICIONAL FITTING YOU MAY NEED OR PICK UP, IF YOU NEED TO CHANGE YOUR EXISTING APPOINTMENT, PLEASE CONTACT US BY PHONE OR EMAIL.

HOW SOON CAN I GET MY GARMENTS BACK? CAN I RUSH ITEMS IF I HAVE AN EVENT COMING UP?

WE OFFER VARIOUS RUSH SPEEDS AVAILABLE TO ACCOMMODATE YOUR NEEDS, RUSH ITEMS MUST BE RUSH FEE COST FROM 20% UP TO 40% IN ADDITION OF THE TOTAL ALTERATION COST.( PLEASE CALL TO INQUIRE ABOUT AVAILABILITY) .

We work overtime to make your clothes, fit you perfectly!

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